Resident Resources
Imagine Housing provides resources for residents seeking help. Please note, we do not provide rental assistance or other resources to the general public. We are only able to provide resources to Imagine Housing residents.
What Does Property Management Do?
Your Indigo Property Managers help with:
- Rent
- Lease recertification
- Questions about lease agreements
- Maintenance requests
- Other property specific issues or questions
What Does Case Management Do?
Case Managers at Imagine Housing properties provide:
- Individualized support
- Resource referrals to community health and social services, education, and employment partners
- Basic needs supplies
- Help with completing paperwork
- Community events
- If residents are not understanding property management, they can seek case management for support in understanding their lease
How to Request Help from Indigo Property Management
If you are having issues accessing your resident portal, contact your Property Management team. Their contact information is listed below by property.
For Emergency maintenance, call immediately!
Click your property name below to see the contact information for your property manager.
resx@indigorealestate.com
425.217.8032
If you are having difficulty resolving a situation with property management, you can request the Indigo Grievance Policy by emailing hello@indigorealestate.com.
You can request the Imagine Housing Grievance Policy by emailing residenthotline@imaginehousing.org or calling 425-576-9340.
How to Request Help from Case Management
If you are unsure who your case manager is, email or call:
The Resident Hotline
If your case manager does not respond or if you would like to file a grievance, please use the Resident Hotline.
Imagine Housing remains committed to responding to concerns from residents living at our communities across East King County. We honor resident voice and take resident feedback seriously.