We are here to help!

Imagine Housing staff are here to help you with questions about your apartment, rent, accessing resource referrals, and more (see a complete list below).

Imagine Housing provides resources for residents seeking help – reach out to your Imagine Housing Case Manager. Please note, we do not provide rental assistance or other resources to the general public. We are only able to provide resources to Imagine Housing residents.

Not sure how to contact your Case Manager? Please contact us on the Resident Hotline.


What we do

Our Case Managers offer on-site, individualized services to help residents take the next step in transforming their lives.

What we can do
  • Help residents with basic needs supplies, such as hygiene and cleaning supplies
  • Connect residents to community health and social services, education, healthcare, and employment partners
  • Provide information about and referrals for community resources
  • Assist residents with completing Imagine Housing and non-Imagine Housing paperwork
  • Foster connections between residents through community events
  • Facilitate questions and support with lease agreements

You can find contact information for Community Director by scrolling up and clicking on your community above.

Case Managers are not able to provide personal care services, run errands, transport residents in their own vehicles, or handle residents’ finances. Case Managers are not first responders. In an emergency, please call 911.

With rent, lease, recertification, maintenance, or other property management issues:
  • First, reach out to your Community Director by phone or email.
  • You can also reach out to the Portfolio Community Director by phone or email.
  • You can use RENTCafe to submit a work order. Contact your Community Manager if you have any trouble accessing RENTCafe.


If you do not know the contact information for your case manager, please reach out to the Imagine Housing Resident Hotline at 425-576-9340 or residenthotline@imaginehousing.org.

Imagine Housing remains committed to responding to concerns from residents living at our communities across East King County. We honor resident voice and take resident concerns seriously. We will continue to acknowledge and address future resident concerns.

If your issue is unresolved by Property Management, you can open a grievance: