Imagine Housing Resident Information for COVID-19

A Message from and Imagine Housing and
Property Management

We want to thank you all for doing your part in helping slow the spread of COVID-19 and for being a vital part of our community. We have heard from many residents about the uncertainty of the situation. While everyone’s needs vary, one of the things that all of our residents have in common is that Imagine Housing is an important part of their safety net.

We are committed to be here for you.

Case Managers and Property Management are regularly posting updates in the communities. Please keep an eye out for any flyers or notices posted in the communities. This website page will also be updated as we become aware of new resources that may be available to you.

Offices are locked so our staff can practice safe social distancing guidelines. Supportive Services and Property Management are still working from the office and are available via phone or email.

Thank you!

Frequently Asked Questions

RentResident SupportHealth & Safety

What's Imagine Housing's rental policy right now?
Your monthly rent will still be due on the first of each month and will still need to be paid, even if delayed, and according to the terms of your lease. However, your property manager and case manager are ready to help you during this time. There is also a list of resources on this page.

Do I still need to pay rent?
Yes, all rents are due on the first of each month. If you need accommodations due to COVID-19, please talk to your rental office. We have forms for you to fill out with payment arrangement guidelines.

Is Imagine Housing evicting residents during COVID-19?
No. The Governor’s proclamation enacted in mid-March 2020, has now been extended through June 4, prohibits any residential landlord from processing evictions during the moratorium. In fact, Imagine Housing encourages all residents who have fallen behind to work with their respective management office to discuss a plan that works for the resident as well as Imagine Housing.

Is Imagine Housing assessing late or legal fees during the COVID-19 eviction moratorium?
No. Imagine Housing is not assessing any late or legal fees related to unpaid rent during the COVID-19 eviction moratorium. In fact, Imagine Housing is waiving all late and legal fees related to unpaid rent, retroactively to January 1, 2020.

Is Imagine Housing raising rents during the the COVID-19 eviction moratorium?
No, Imagine Housing is not raising rents. No. The Governor’s proclamation prohibits landlords from increasing the rents or deposits for residential and commercial units. It also stops landlords from treating unpaid rent and charges as enforceable debt. When it comes to rent increases, Imagine Housing goes through an exhaustive process to increase rent a little as possible so that we can continue providing quality affordable housing that in many cases is much less than the State mandated maximum allowable rent amount.

How can residents let you know what they need?
Anonymous surveys are regularly distributed to residents and collected to asses collective resident needs. Our case managers are also in communication with residents to address immediate and changing needs.

I'm an Imagine Housing resident. How do I access these resources?

What kind of support is available for Imagine Housing residents?
Imagine Housing case managers are working daily to connect our residents to resources for healthcare, education, substance abuse or mental health counseling, legal assistance and help with basic needs such as food and clothing. Our case managers are also available to help residents access rental assistance resources provided by community partners and government organizations.

While we have had to change the way some services are offered, such as doing referrals and case management via email and phone, what has not changed is our dedication to provide housing stability.

Since January 2020, there has been a 97% increase in case management hours and a 480% increase in referrals. We appreciate everything our case managers do!

What kinds of emergency support is available for residents?
Community partners and individual donors have stepped up to help Imagine Housing the vital resources needed even give shortages in cleaning supplies and basic needs. In-kind donations of masks are being distributed to residents by case managers, in addition to disinfectant, cleaning supplies, toilet paper, and other basic needs. We are grateful to our community partners and dedicated volunteers who are assisting with regular meal delivery and distribution for residents.

Each community has its own needs and the case managers are working hard to fulfill these needs. Here are just a few examples of recurring food resources that our case managers and volunteers are doing during this time:

  • Meal deliveries in partnership with local school districts to support school-age children (Lake Washington School District, Bellevue School District, Issaquah School District)
  • Daily food distributed from the Issaquah food bank for home-bound residents of Issaquah Imagine Housing communities, in addition to twice-weekly boxed lunches from YMCA
  • Food boxes distributed from Hopelink and delivered to six Imagine Housing communities weekly
  • Chicken Soup Brigade donations distributed weekly (over one thousand meals distributed in April
  • Meals delivered weekly to Kirkland senior community by local partner, Wandering Table Catering as well as meals from Go Meals
  • Grocery gift cards to veterans with supplemental donations by Trader Joe’s and APlateFull.org

What is Imagine Housing doing to keep my community clean and safe?
Our maintenance team will only enter apartments for emergency work orders. They will not be doing any inspections of occupied apartments.

All common areas are closed (including playgrounds).

Cleaning staff will continue to perform their cleaning services.

How do I prevent myself and others from getting sick?
People can help protect themselves from respiratory illness with
everyday preventive actions.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth with
unwashed hands.
• Wash your hands often with soap and water for at least 20
seconds. Use an alcohol-based hand sanitizer that contains at
least 60% alcohol if soap and water are not available.

What should I do if I get sick?
If a member of your household becomes ill, please contact your healthcare provider and inform management if you are tested positive with COVID-19. We will assist you with quarantine restrictions, depending on the situation and ask that you help limit exposure to others in the community.

What if my Case Manager or Property Manager gets sick?
If a member of our staff becomes ill, we will put quarantine restrictions in place to ensure we help limit exposure to others in the community.

How long will this last?
Unfortunately, no one knows how long the COVID-19 pandemic will last in Washington state or across the world. We know this is an unsettling time and we are here for you with resources and support. We will continue to follow public health guidelines and proclamations made by the governor’s office.

Contact your Supportive Services Case Manager for help and support.

Case Manager Contact Info

You can also download a complete PDF of all the resources listed on this page

Rental Assistance Updates have been made on this website page – please check the “Rental Assistance” Section to see those updates.

Download PDF

Resources

Rental AssistanceFood AssistanceTransportationChild CareWellness
Download PDF


King County Rental Assistance

United Way
As of 4/16/2020, United Way of King County is not currently accepting new applications.

Eastside Rental Assistance
Catholic Charities Community Services
CCS accepts calls on Wed from 2-4 for Eastside cities.

St. Vincent de Paul
As of 4/16/2020, St. Vincent De Paul does not currently have rental assistance available. It is unknown when it will become available again. We will update this page when we know more.

Bellevue Rental Assistance
Bellevue LifeSpring
1. You must live in Bellevue or within the Bellevue School District boundaries, 2. Have children living in home/be the legal guardian, 3. Be available for an office appointment or home visit from Bellevue LifeSpring to assess eligibility, 4. Proof of Identity, Proof of Address, Proof of Income, Proof of non-payment of rent

Salvation Army
Update 4/16/2020 Salvation Army does not currently have any 2020 rental assistance available for Kirkland residents. We are going to continue communication with them to see if the situation changes. All resources are limited, strict eligibility guidelines are in place, and much of the rent, utility bill, food or Christmas assistance provided requires ongoing case management and social services.

Hopelink - Kirkland/Northshore
Applications open up the 25th of the prior month, need to demonstrate outstanding balance and connect it to COVID, up to $1,400 in assistance at 5 different locations

Issaquah Rental Assistance
Issaquah Community Services
Starting Monday, March 16, 2020, all requests for financial assistance will be handled electronically. Please see the information and application links on the website. Those without computer/internet access may call the ICS office at 425-837-3125 or email icsoffice180@gmail.com.

Kirkland Rental Assistance
Northshore Community Church
Call for assistance with food, bills, or other resources. If email is down; use contact form

Salvation Army
All resources are limited, strict eligibility guidelines are in place, and much of the rent, utility bill, food or Christmas assistance provided requires ongoing case management and social services.

Hopelink - Kirkland/Northshore
Applications open up the 25th of the prior month, need to demonstrate outstanding balance and connect it to COVID, up to $1,400 in assistance at 5 different locations.

Overlake Christian Church
Complete application in full and email to caresupport@occ.org; include related bills, statements, unpaid amounts, you will be contacted to do a phone interview, contact caresupport@occ.org the following Thursday after interview to see if you will receive assistance.

Redmond Rental Assistance
Muslim Community Resource Center
Our phone lines will be open and we will still continue our assistance programs. Dial 888-404-6272 or (425) 947-7146

Salvation Army
All resources are limited, strict eligibility guidelines are in place, and much of the rent, utility bill, food or Christmas assistance provided requires ongoing case management and social services.

Hopelink - Kirkland/Northshore
Applications open up the 25th of the prior month, need to demonstrate outstanding balance and connect it to COVID, up to $1,400 in assistance at 5 different locations.

Overlake Christian Church
Complete application in full and email to caresupport@occ.org; include related bills, statements, unpaid amounts, you will be contacted to do a phone interview, contact caresupport@occ.org the following Thursday after interview to see if you will receive assistance.


Download PDF



King County Food Assistance

Grab & Go Meals
Free grab-and-go meals for kids are available at these Puget Sound schools during coronavirus shutdown

Eastside Food Assistance

Mobile Market
In response to the arrival of COVID-19 in our community, pre-packed boxes of food will be available for all participants to pick up. Just follow the signage to the door where they will be given out at your local center. Each household will be able to pick up enough food for 21 meals per person (or two weeks worth of food).

Meals for Students
During COVID-19 related school closures, all students can access free meals.

Amazon
EBT and Medicaid cardholders get a discount on Amazon Prime.

WA State DSHS
Find out if you’re eligible for expanded food, cash and medical supports available in response to COVID

Bellevue Food Assistance
Bellevue Food Bank
In response to the arrival of COVID-19 in our community, pre-packed boxes of food will be available for all participants to pick up. Just follow the signage to the door where they will be given out at your local center. Each household will be able to pick up enough food for 21 meals per person (or two weeks worth of food).[_/su_spoiler]

Kirkland Food Assistance
Hopelink - Kirkland/Northshore Food Bank
In response to the arrival of COVID-19 in our community, pre-packed boxes of food will be available for all participants to pick up. Just follow the signage to the door where they will be given out at your local center. Each household will be able to pick up enough food for 21 meals per person (or two weeks worth of food).[_/su_spoiler]

Redmond Food Assistance

Redmond Center
In response to the arrival of COVID-19 in our community, pre-packed boxes of food will be available for all participants to pick up. Just follow the signage to the door where they will be given out at your local center. Each household will be able to pick up enough food for 21 meals per person (or two weeks worth of food).

Redmond United Methodist Church
Only offering takeaways currently.



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Transportation DART Services
DART is fixed-route transit service operated in King County under contract with Hopelink, using smaller transit vehicles with the flexibility to perform a limited number of off-route deviations upon request.

King County Metro
Metro is discontinuing fare collections and instituting temporary service reductions.

Sound Transit
Fares are suspended on all transit modes and temporary service reductions have been implemented.

Lyft
The form linked above is to create opportunity for organizations to request Lyft services.


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Washington State

Child Care Aware of WA
Child Care Aware of Washington is here to support you and the children and families you serve. K-12 school and workplace closures are impacting children, families and providers. Our Family Center is tracking both provider closures and openings so we can provide accurate referrals to families seeking care.

Bellevue

Bellevue Boys & Girls Club
Bellevue Boys & Girls Club will also be offering full days of care.

Sammamish

Boys & Girls Club
The Boys & Girls Club will be offering a full day of care for school-aged children at their clubs around King County. There are no additional costs for current club members. Others will have to pay a $50 membership fee and a $25 per day fee to attend. New teen members will just have to pay the $50 membership fee. Find your local club here. This link will take you away from uwkc.org and call them to find out their hours. Capacity at each club will be limited to 50, including staff. Everyone who enters the club will be screened for symptoms.



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COVID-19 Information

CDC
Guidelines from Center for Disease Control & Prevention.

Seattle & King County Public Health
King County’s Response & Updated Guidelines

WA Department of Health
Washington State’s response and updated guidelines. Call (360) 236-4501 or (800) 525-0127 during business hours.

WA State Coronavirus Response
Stats, multilingual resources, questions about COVID-19, guidance on how to comply with Stay Home, Stay Healthy order.

Coronavirus Assessment Tool
Hub for COVID Resources, news and guidance.

Health Insurance

WA Healthplanfinder
They are offering a limited 30-day special enrollment period for qualified people.

Community Health Access Program
It is a program for people who would like to see a doctor, but do not have one. They can call 1(800) 756-5437 for a free consultation and connection to free or low-cost medical providers and low-cost health insurance.

Healthcare for Undocumented Folks
Healthcare access for undocumented folks in response to COVID-19.

Mental Health

Crisis Connections
If you are experiencing crisis, need resources, or are struggling with other challenges, we are still open and here for you. 24 Hour Crisis Line: 866-427-4747 or 206-461-3222;
TTY 206-461-3219.

NAMI
Mental Health Coping Strategies

TechnologyUtilitiesUnemploymentEducationLegal AssistanceMiscellaneous Resources

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Phones

T-Mobile
Are providing unlimited data to its current customers and additional mobile hotspot data. Upgrading data plans to unlimited data plans for 60 ays starting 03/13, provide exixting customers with 20GB of mobile hotspot, lifelife partners an additional 5GP data per month, increase data allowance to schools/students using EmpowerED digital learning programs to at lest 20GP per month.

Sprint
Upgrade metered customers to unlimited data, provide customers with additional 20GB of mobile hotspot service, waiving activation fees. Transactions must be done online via phone as all stores are closed

Verizon
Extra 15GB of highspeed hotspot data; waived activation, overage and late fees; unlimited domestic calling; tripled monthly data allowance for students in Verizon Innovative Learning schools.

Computers

InterConnection
InterConnection.org/retialstore and Connectall.org (for low-income and nonprofits) have discounted technology. For instance – easy access to any internet use for $74 hereThis link will take you away from uwkc.org and mobile hotspots for individuals to stay connected. There are also computer monitors for cheap sale: https://connectall.org/peripherals-26.html

Email chris@1greenplanet.com
They have 102 Used & Tested HP Desktop PC’s, Used & Tested HP Monitors, New Dell Keyboards, New Dell Mice and all the needed cords put together and are willing to donate. The desktop computers need hard drives and an operating system installed.

Email info@microsoftalumni.com
Donated computers from Microsoft Alumni Network. Also, if you are in need of MS Teams tips & tricks or 1:1 session you can be connected to help.

Internet
Internet Essentials


New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

Comcast
Offering certain packages for free up to 60 months

Everyone On
A compiled and regularly updated list of national low cost or free internet access resources.

Wave Simply Internet
Apply for affordable essential internet.



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Puget Sound Energy
Puget Sound Energy will make funds available to help customers who have been impacted by the COVID-19. Funds are also available in PSE’s other assistance programs, including the Warm Home Fund, PSE Home Energy Lifeline Program and Weatherization Assistance Program for income-eligible customers. PSE will not be disconnecting customers for non-payment during this time.


Download PDF


King County Unemployment Assistance
These resources contain information on how to file for unemployment or workers’ comp; help with paying utilities, rent, and mortgages; issues with insurance; food assistance; and much more.

WA State Unemployment Benefits
For people affected by COVID-19 (being laid off temporarily, let go, being in quarantine). Their online resources outline what steps to take to get unemployment assistance.

Download PDF


We Are Teachers
They have a list of online resources, including companies that usually charge are providing free programs.

Lake Washington School District
Lake Washington School District recognizes there are a number of families in need in our community. It can be difficult to know where to turn when you need help. That is why the Homeless Liaison developed a list of community resources to support students, parents and families in our community, whether homeless or not. The list of community resources is organized by type of services offered. This list is not intended to be complete. If you know of other resources that should be added to the list, please contact Catherine Cruz at 425-936-1469.

OSPI Guidance for Students & Families
As schools, students, families, and communities plan for and experience closures, OSPI is committed to providing ongoing guidance and resources as we sort through this unprecedented situation together. The most current guidance and resources are provided on their website.

Bellevue School District
Free meals, technology support and learning resources.

Issaquah School District
At-home learning, community resources, ISD updates, child care and meals.

Everfi Family Portal
Sign Up for Free Online Learning Lessons. K-12 Learning Materials Provided. Featuring United Way of King County & the Seattle Seahawks’ partnership in the Character Playbook Program. Subject materials include: character development, mental wellness, financial readiness and career exploration.

Second Step
Remote-Instruction Guidance for Early Learning - Grade and Detailed Guidance for Kindergarten - Grade 8.

Balance in Mind
Lake Washington Schools Foundation program: Youth Mental Wellness

Kids Coming Together
Lake Wasington Schools Foundation program: Kids Coming Together - Online Connection Resources


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Solid Ground Benefits Legal Assistance
ALegal help to get or keep WA State public benefits – Solid Ground’s Benefits Legal Assistance attorneys are open for business as usual during the COVID-19 crisis. They can be reached at 206.694.6742 or at benefitslegalhelp@solid-ground.org.

Washington LawHelp
Providing resources available online and over the phone for people in need of legal assistance and information.

CLEAR Hotline
People outside King County can call 1-888-201-1014 to speak to NJP staff about a legal aid issue. Those in King County can call 211 to connect with local services.

Alliance for Equal Justice
Staff and volunteer attorneys throughout our statewide Alliance are providing advice and representation over the phone.

Housing Justice Project
Can support legal services by calling (253) 234-4204. Further, legal documents can be shared by sending an email with your name, your phone number, and/or any photos, scans, or screenshots to hjpstaff@kcba.org

Eastside Legal Assistance
Due to the coronavirus outbreak, we have switched our legal clinics from in-person appointments with attorneys to phone consultations for the month of March. If you would like to schedule a phone consultation, call our intake line at (425)747-7274, please leave a message, with your name, phone number and a brief description of your legal issue you need help with and someone will return your call within 48 hours.

[/su_spoiler]



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Other Resource Pages

WA State Resources Information
Health guidance, statistics and resources from Governor Inslee’s Office.

Department of Social and Health Services
COVID-19-related information such as child care resources available to families, new rules to protect older adults in nursing homes and living facilities, Paid Family Medical Leave information, and more.

Washington Low Income Housing Alliance
This page is intended to provide links to resources for people and organizations providing homelessness services or affordable housing, for individuals looking for help, and advocates looking for ways to get involved.

Eastside For All

United Way

City of Bellevue

City of Issaquah

City of Kirkland

City of Mercer Island

City of Redmond

City of Sammamish

Youth Services

Youth Eastside Services
Due to the COVID-19 outbreak, starting Tuesday, March 17 YES is suspending in-person services and closing our locations through April 27.  During this time, we will be providing services to existing clients and program participants through confidential web-based technology (Telehealth). We are not accepting new clients at this time. We will be checking voicemails regularly between the hours of 8 a.m. – 5 p.m., Monday – Friday.

Eviction and Late Fee Information

Eviction and Late Fee Graph
A graph of information on Federal and State evictions and late fee moratoriums.

College Students

Uhaul
Uhaul is providing 30 days of free storage to college students displaced by coronavirus. They are also offering discounted rates on truck and trailer rentals.

Neighbors Helping Neighbors