The needs of those in our communities are expected to increase as the COVID-19 outbreak continues to impact daily life

Our Response to COVID-19

Updated 4/1/2020

During this challenging time, we want to provide an update on how we are handling issues related to the COVID-19 outbreak. Some of Imagine Housing’s residents are especially vulnerable to the COVID-19 outbreak. Many of our residents who work in the retail, hospitality and other service industry roles have uncertain employment situations. Seniors are experiencing an extraordinary increase in anxiety and fear of the virus threat, and many are unable to get to grocery stores and pharmacies due to very limited transportation options. Our senior residents are of special concern and we are monitoring our senior properties closely with wellness checks performed by our case managers or volunteers over the phone. We are in conference daily with city staff and our network of other nonprofits to ensure we are following best practices and providing support to one another.

Our case managers are reaching out daily to residents to help with needs for food, childcare, health concerns and more. Other staff are dedicated to keeping our communities clean and disinfected on a daily basis. While their needs vary, one of the things that all of our residents have in common is that Imagine Housing is an important part of their safety net.

We are committed to be there for our residents and will ensure that everyone remains safely housed regardless of financial means. We will also continue to provide supportive services that help with basic needs such as food, cleaning products, toilet paper, and other essentials. We are a part of their family and in this together.

Keeping our staff and residents safe is our highest priority. We have taken steps to prevent the spread of the virus and also communicated those to all our residents, including those recommended by public health agencies. We have provided health and testing resource information at every community in multiple languages. Extra cleaning of common areas is being performed at each community.

Offices are locked so our staff can practice safe social distancing guidelines. Supportive Services and Property Management are still working and are available via phone or email.

Maintenance orders for non-emergency issues will be delayed, as property management is minimizing entries into apartment units per Health Department recommendations. All common areas are closed, including playgrounds.

If a member of our staff becomes ill, we will put quarantine restrictions in place to ensure we help limit exposure to others in the community. At this time, no staff member has tested positive for COVID-19.

We will continue to monitor the situation, refine our safety protocols, and update this page accordingly.

Your support of our most vulnerable families, seniors, and veterans during this difficult time is urgently needed and deeply appreciated. 

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